FAQ
Can you send to a P.O.Box?
Yes we can send to a New Zealand P.O. Box.
Can I pickup?
Sorry No Pickups are available. We are mail/internet-order only, to keep our prices lower than the shops.
Do you have a physical store?
No, we are 100% online. You can view all products we have available here
Why dont you have a store?
By not having a store, and the unnecessary extra costs like fancy shop fittings, expensive shop rent, wages for sales staff etc we are able to offer 30% off shop retail prices, all year round! We hope you’ll see the benefit and shop with us online!
Do you do exchanges?
Yes, we have a 30 Day Exchange Policy, so if your purchase dosen’t fit you can easily swap for a size that does! For more details on our exchange policy click here
How do I return something for a different size?
Follow the steps here
Do you offer Layby?
No we don't offer a layby service. Our prices are 30% cheaper than shop prices so we don't have enough margin to support a layby system. However if you see something you like on the site, you can purchase it and pay up to 7 days later. But make sure you send us a quick email to let us know the date you will be paying.
Do you accept Credit Cards?
Yes, we accept Payment by Credit Card.
Do you accept Online Banking?
Yes, we do. When placing your order just select the "Online Banking" option at the checkout. When you submit your order you will automatically be taken to a screen that lists our bank account details. You will also be automatically emailed our bank details.
Do you accept payment by Cheque?
No we do not accept cheques.
If I buy an item, can I pickup today? I need the item urgently.
No, sorry we do not offer pickups. All orders must be couriered out. No exceptions
I need an item urgently. Can you send by same day courier?
No. I'm sorry we don't do Urgent orders. Read more about Urgent Orders
here
You have sent me an incorrect item. What do I do?
Sorry! Please
contact us and we will fix it for you at no charge.
I have Store Credit with you. what exactly is Store Credit?
Do you have a phone number I can call you on?No, unfortunately we do not have a customer service phone number. We prefer email enquiries so please send thru any questions you may have. Most emails are answered within 24 hours (on weekdays).
You sell your gear pretty cheap. Is it authentic?
Yes, we order all stock from Authorised Dealers in the USA. Everything you buy from us is 100% Genuine, we guarantee it. Check out our
feedback from over 8,000 different customers.
Do your New Era Caps come with both stickers?Yes your cap will come with the Top Sizing sticker and the small hologram sticker under the bill. We will also send your cap to you in a box to protect it.
I want to buy a bunch of stuff, do you guys do any deals?Yes we have several permanent specials that you can take advantage of. Check out our
Deals page
Can you order in a specific New Era Cap for me?No unfortunately with the way New Era ordering works we can't order in just one specific cap.
You seem to be out of stock in a size I need?
Please send us an email and we will see if we have more sizes arriving soon.
I need a custom size in Dickies Pants like 32x30, 34x34, 38x34
Yes, no problem. We can send to Australia. Just place your order thru the site and select "Australia Shipping" at the checkout.
